系统工程与电子技术 ›› 2024, Vol. 46 ›› Issue (8): 2709-2720.doi: 10.12305/j.issn.1001-506X.2024.08.18
• 系统工程 • 上一篇
关爽1, 王长峰1,*, 杨龙飞2
收稿日期:
2023-12-07
出版日期:
2024-07-25
发布日期:
2024-08-07
通讯作者:
王长峰
作者简介:
关爽 (1985—), 女, 博士研究生, 主要研究方向为项目管理、智慧应急管理基金资助:
Shuang GUAN1, Changfeng WANG1,*, Longfei YANG2
Received:
2023-12-07
Online:
2024-07-25
Published:
2024-08-07
Contact:
Changfeng WANG
摘要:
全媒体环境下, 重大舆情与突发事件舆论引导及相应的科学研究问题日益凸显出行为的复杂性、结构的复杂性、要素间关联的复杂性和环境的复杂性, 向目前的引导研究方法论提出新的挑战。以Web of Science和中国知网(China national knowledge infrastructure, CNKI)数据库为数据来源, 围绕重大舆情与突发事件本身的分析挖掘、指标体系、传播和演化, 以及舆论引导策略的宏观政策、态势研判、演化仿真预测和应急响应研究展开述评梳理, 最后总结了重大舆情和突发事件舆论引导理论方法、研判分析和预警研究面临的挑战和发展趋势, 有助于帮助数智驱动应急管理体系和能力建设发展中新机遇和新挑战方面的落实。
中图分类号:
关爽, 王长峰, 杨龙飞. 重大舆情与突发事件舆论演变与引导机制研究述评[J]. 系统工程与电子技术, 2024, 46(8): 2709-2720.
Shuang GUAN, Changfeng WANG, Longfei YANG. Evolution and guidance mechanism of public opinion and emergencies: a review[J]. Systems Engineering and Electronics, 2024, 46(8): 2709-2720.
表2
国内外舆情引导策略研究的高频词"
序号 | 英文关键词 | 词频 | 中文关键词 | 词频 | |
1 | 情感分析 | 3 913 | 网络舆情 | 3 584 | |
2 | 社交媒体 | 2 318 | 高校舆情 | 704 | |
3 | 推特 | 1 266 | 舆论引导 | 565 | |
4 | 机器学习 | 904 | 引导策略 | 546 | |
5 | 自然语言处理 | 739 | 舆情引导 | 476 | |
6 | 分类 | 640 | 自媒体 | 420 | |
7 | 深度学习 | 617 | 引导机制 | 409 | |
8 | 意见挖掘 | 490 | 舆情 | 315 | |
9 | 文本挖掘 | 427 | 突发事件 | 321 | |
10 | 大数据 | 360 | 网络舆论 | 310 | |
11 | 数据挖掘 | 242 | 微博 | 137 | |
12 | 社交网络 | 231 | 自媒体 | 160 | |
13 | 舆情 | 143 | 舆情监控 | 113 | |
14 | 情感分类 | 138 | 舆论 | 66 |
1 | 于鹏, 邱燕妮. 全媒体时代公共危机舆情传播路径与演化机理研究[J]. 中国行政管理, 2019, 4 (8): 94- 98. |
YU P , QIU Y N . Research on the communication path and evolution mechanism of public crisis opinion in the omni-media era[J]. Chinese Public Administration, 2019, 4 (8): 94- 98. | |
2 | 彭兰. 新媒体传播: 新图景与新机理[J]. 新闻与写作, 2018, 5 (7): 5- 11. |
PENG L . New media communication: new picture and new mechanism[J]. News and Writing, 2018, 5 (7): 5- 11. | |
3 | 尹珏力, 陈会英, 王家坤. 在线社交网络中的负面舆情信息传播机制及演化博弈分析[J]. 情报科学, 2020, 38 (4): 153- 162. |
YIN J L , CHEN H Y , WANG J K . Negative public opinion propagation mechanism and evolutionary game analysis in online social networks[J]. Information Science, 2020, 38 (4): 153- 162. | |
4 | 张发林. 风险社会视域下的网络舆情治理研究[D]. 武汉: 武汉大学, 2017. |
ZHANG F L. Research on network public opinion governance from the perspective of risk society[D]. Wuhan: Wuhan University, 2017. | |
5 | 李政. 大数据视域下我国网络舆情治理的思路与对策[J]. 新闻传播, 2019, 8 (5): 18- 20. |
LI Z . Ideas and countermeasures of online public opinion gover-nance in China from the perspective of big data[J]. Journalism Communication, 2019, 8 (5): 18- 20. | |
6 |
薛澜, 钟开斌. 突发公共事件分类、分级与分期: 应急体制的管理基础[J]. 中国行政管理, 2005, 4 (2): 102- 107.
doi: 10.3782/j.issn.1006-0863.2005.02.026 |
XUE L , ZHONG K B . Classification of types, levels and stages for emergencies: managerial foundation of government emergency response system[J]. Chinese Public Administration, 2005, 4 (2): 102- 107.
doi: 10.3782/j.issn.1006-0863.2005.02.026 |
|
7 | 国务院法制办公室. 中华人民共和国突发事件应对法[J]. 中华人民共和国全国人民代表大会常务委员会公报, 2007, 6 (6): 535- 543. |
Legislative affairs office of the state council of the peoples republic of china . Law of the people's republic of china on emergency responses[J]. Communique of the Standing Committee of the National People's Congress of the People's Republic of China, 2007, 6 (6): 535- 543. | |
8 |
ANDERSON P , HUGHES J R . Policy interventions to reduce the harm from smoking[J]. Addiction, 2000, 95 (1s1): 9- 11.
doi: 10.1046/j.1360-0443.95.1s1.6.x |
9 | BIFET E. Sentiment knowledge discovery in twitter streaming data[C]//Proc. of the Discovery Science, 2010: 1-15. |
10 | 戴媛, 姚飞. 基于网络舆情安全的信息挖掘及评估指标体系研究[J]. 情报理论与实践, 2008, 31 (6): 873- 876. |
DAI Y , YAO F . Research into information mining and evaluation index system based on the security of public opinion on the internet[J]. Information Studies: Theory & Application, 2008, 31 (6): 873- 876. | |
11 |
夏一雪, 兰月新, 刘茉, 等. 大数据环境下网络舆情反转机理与预测研究[J]. 情报杂志, 2018, 37 (8): 92- 96.
doi: 10.3969/j.issn.1002-1965.2018.08.015 |
XIA Y X , LAN Y X , LIU M , et al. Inversion mechanism and prediction of network public opinion in big data environment[J]. Journal of Intelligence, 2018, 37 (8): 92- 96.
doi: 10.3969/j.issn.1002-1965.2018.08.015 |
|
12 | 曾润喜, 王晨曦, 陈强. 网络舆情传播阶段与模型比较研究[J]. 情报杂志, 2014, 33 (5): 119- 124. |
ZENG R X , WANG C X , CHEN Q . Comparative study on transmission phase and model of internet public opinion[J]. Journal of Intelligence, 2014, 33 (5): 119- 124. | |
13 |
连芷萱, 兰月新, 夏一雪, 等. 面向大数据的网络舆情多维动态分类与预测模型研究[J]. 情报杂志, 2018, 37 (5): 123- 133.
doi: 10.3969/j.issn.1002-1965.2018.05.020 |
LIAN Z X , LAN Y X , XIA Y X , et al. Research on multi-dimensional dynamical classification and prediction model of network public opinion with big data[J]. Journal of Intelligence, 2018, 37 (5): 123- 133.
doi: 10.3969/j.issn.1002-1965.2018.05.020 |
|
14 |
张瑜, 菅利荣, 张永升. 基于加权无标度网络的产学研合作网络演化[J]. 系统工程, 2015, 33 (1): 68- 73.
doi: 10.3969/j.issn.1001-2362.2015.01.038 |
ZHANG Y , JIAN L R , ZHANG Y S . University-industry cooperation network evaluation based on weighted scale-free network[J]. Systems Engineering, 2015, 33 (1): 68- 73.
doi: 10.3969/j.issn.1001-2362.2015.01.038 |
|
15 |
黄远, 沈乾, 刘怡君. 微博舆论场: 突发事件舆情演化分析的新视角[J]. 系统工程理论与实践, 2015, 35 (10): 2564- 2572.
doi: 10.12011/1000-6788(2015)10-2564 |
HUANG Y , SHEN Q , LIU Y J . Microblog public opinion field: a new perspective for analyzing evolution of the emergency opinion[J]. Systems Engineering-Theory & Practice, 2015, 35 (10): 2564- 2572.
doi: 10.12011/1000-6788(2015)10-2564 |
|
16 | 李磊, 刘继, 张竑魁. 基于共现分析的网络舆情话题发现及态势演化研究[J]. 情报科学, 2016, 34 (1): 44- 47. |
LI L , LIU J , ZHANG H K . Topics identification and evolu-tion trend of network public opinion based on co-occurrence analysis[J]. Information Science, 2016, 34 (1): 44- 47. | |
17 | 聂峰英, 张旸. 移动社交网络舆情预警指标体系构建[J]. 情报理论与实践, 2015, 38 (12): 64- 67. |
NIE F Y , ZHANG Y . Construction of index system of public opinion warning in mobile social network[J]. Information Studies: Theory & Application, 2015, 38 (12): 64- 67. | |
18 | 林敏. 网络舆情: 影响因素及其作用机制研究[D]. 杭州: 浙江大学, 2013. |
LIN M. Internet public opinion: research on affecting factors and their mechanism[D]. Hangzhou: Zhejiang University, 2013. | |
19 | 张玥, 孙霄凌, 朱庆华. 突发公共事件舆情传播特征与规律研究—以新浪微博和新浪新闻平台为例[J]. 情报杂志, 2014, 33 (4): 90- 95. |
ZHANG Y , SUN X L , ZHU Q H . A study on communication features and rules of public opinions in public emergency: taking sina microblog and sina news platform as example[J]. Journal of Intelligence, 2014, 33 (4): 90- 95. | |
20 | 周昕, 黄微, 滕广青, 等. 网络舆情传播模式解析与重构研究[J]. 情报理论与实践, 2016, 39 (12): 25- 30. |
ZHOU X , HUANG W , TENG G Q , et al. Research on the analysis and reconstruction of the network public opinion pro-pagation mode[J]. Information Studies: Theory & Application, 2016, 39 (12): 25- 30. | |
21 | 齐佳音, 刘慧丽, 张一文. 突发性公共危机事件网络舆情耦合机制研究[J]. 情报科学, 2017, 35 (9): 102- 108. |
QI J Y , LIU H L , ZHANG Y W . Research on coupling mechanism for unexpected public crisis and online public opinion based on complex systems theory[J]. Information Science, 2017, 35 (9): 102- 108. | |
22 | MORENO Y , MAZIAR N , AMALIO F . Dynamics of rumor spreading in complex networks[J]. Physical Review E, 2004, 69 (6): 75- 89. |
23 |
MEHROTRA S , ZNATI T . Crisis management[J]. IEEE Internet Computing, 2008, 12 (1): 14- 17.
doi: 10.1109/MIC.2008.7 |
24 | 吴晓林, 汤明磊. 新媒体情境下冲突议题传播的"双重结构因素"—基于临武瓜农事件的分析[J]. 武汉大学学报(人文科学版), 2016, 69 (1): 100- 108. |
WU X L , TANG M L . The dual-structural-factor of the disseminating of conflict topics in the new media context—a case study on Linwu melon farmer event[J]. Wuhan University Journal(Humanity Sciences), 2016, 69 (1): 100- 108. | |
25 | 苏楠, 张璇, 杨红岗, 等. 基于知识图谱的国内网络舆情研究可视化分析[J]. 情报杂志, 2012, 31 (10): 42- 47. |
SU N , ZHANG X , YANG H G , et al. Visualization analysis of online public opinion in China based on knowledge mapping[J]. Journal of Intelligence, 2012, 31 (10): 42- 47. | |
26 | 娄国哲, 王兰成. 基于知识图谱的网络舆情知识组织方法研究[J]. 情报理论与实践, 2019, 42 (1): 58- 64. |
LOU G Z , WANG L C . Network public opinion knowledge organizing method based on knowledge map[J]. Information Studies: Theory & Application, 2019, 42 (1): 58- 64. | |
27 |
刘雅姝, 张海涛, 徐海玲, 等. 多维特征融合的网络舆情突发事件演化话题图谱研究[J]. 情报学报, 2019, 38 (8): 798- 806.
doi: 10.3772/j.issn.1000-0135.2019.08.004 |
LIU Y S , ZHANG H T , XU H L , et al. Research on evolutionary topic map of Internet public opinion with multi-dimensional feature fusion[J]. Journal of the China Society for Scientific and Technical Information, 2019, 38 (8): 798- 806.
doi: 10.3772/j.issn.1000-0135.2019.08.004 |
|
28 |
刘国威, 成全. 基于网络舆情生命周期的微博热点事件主题演化研究[J]. 情报探索, 2018, (4): 11- 19.
doi: 10.3969/j.issn.1005-8095.2018.04.003 |
LIU G W , CHENG Q . Research on topic evolution of micro-blog hot events based on life cycle of network public opinion[J]. Information Research, 2018, (4): 11- 19.
doi: 10.3969/j.issn.1005-8095.2018.04.003 |
|
29 | 刘勘, 袁蕴英. 基于词向量的微博情感倾向分类研究[J]. 图书情报工作, 2018, 62 (15): 92- 101. |
LIU K , YUAN Y Y . Sentiment classification for micro-blogs based on word embedding[J]. Library and Information Service, 2018, 62 (15): 92- 101. | |
30 | 张海涛, 李佳玮, 刘伟利, 等. 重大突发事件事理图谱构建研究[J]. 图书情报工作, 2021, 65 (18): 133- 140. |
ZHANG H T , LI J W , LIU W L , et al. Research on the construction of event knowledge graph of major emergencies[J]. Library and Information Service, 2021, 65 (18): 133- 140. | |
31 |
YUHAS B P , GOLDSTEIN M H , SEJNOWSKI T J . Integration of acoustic and visual speech signals using neural networks[J]. IEEE Communications Magazine, 1989, 27 (11): 65- 71.
doi: 10.1109/35.41402 |
32 | PORIA S, ERIK C, ALEXANDER G. Deep convolutional neural network textual features and multiple kernel learning for utterance-level multimodal sentiment analysis[C]//Proc. of the Conference on Empirical Methods in Natural Language Processing, 2015: 2539-2544. |
33 | XU N, MAO W J. Multisentinet: a deep semantic network for multimodal sentiment analysis[C]//Proc. of the Association for Computing Machinery on Conference on Information and Knowledge Management, 2017: 2399-2402. |
34 |
何巍. 社交网络舆情多模态知识图谱构建框架研究[J]. 情报杂志, 2024, 43 (1): 160- 166.
doi: 10.3969/j.issn.1002-1965.2024.01.022 |
HE W . Research on the construction framework of multi-modal knowledge graph for social network public opinion[J]. Journal of Intelligence, 2024, 43 (1): 160- 166.
doi: 10.3969/j.issn.1002-1965.2024.01.022 |
|
35 | 蒋雨肖, 丁晟春, 吴鹏. 基于BiLSTM-VGG16的多模态信息特征分类研究[J]. 情报理论与实践, 2021, 44 (11): 180- 186. |
JIANG Y X , DING S C , WU P . A study on the classification of features of multi-modal information based on BiLSTM-VGG16[J]. Information Studies: Theory & Application, 2021, 44 (11): 180- 186. | |
36 | 倪亮, 吴鹏, 周雪晴. 基于深度学习的多模态新闻数据主题发现研究[J]. 数据分析与知识发现, 2024, 8 (3): 85- 97. |
NI L , WU P , ZHOU X Q . Topic detecting on multimodal news data based on deep learning[J]. Data Analysis and Knowledge Discovery, 2024, 8 (3): 85- 97. | |
37 | 何润霖. 大数据时代政府微博舆论管控研究[D]. 昆明: 云南大学, 2016. |
HE R L. Big data era government micro-blog public opinion control research[D]. Kunming: Yunnan University, 2016. | |
38 | 李菁, 马民, 兰月新. 网民心理视角下的网络舆情引导机制研究[J]. 武警学院学报, 2014, 30 (11): 48- 52. |
LI Q , MA M , LAN Y X . Research about the guidance of network public opinion based on the netizens'psychology[J]. Journal of Chinese People's Armed Police Force Academy, 2014, 30 (11): 48- 52. | |
39 | 郑珊. 昆明"3·01"暴恐事件中网络舆情应急处置案例研究[D]. 成都: 电子科技大学, 2017. |
ZHENG S. Case study on network public opinion dispatch in the "3·01" Kunming terrorist attack[D]. Chengdu: University of Electronic Science and Technology of China, 2017. | |
40 | 陈明. 多元舆论场共存背景下湖北省舆论引导体系构建研究[J]. 中南民族大学学报(人文社会科学版), 2019, 39 (1): 170- 174. |
CHEN M . On construction of public opinion guidance system in Hubei in context of coexistence of multiple public opinion fields[J]. Journal of South-Central University for Nationalities(Humanities and Social Science), 2019, 39 (1): 170- 174. | |
41 | 缪金祥. 大数据背景下网络舆情发展态势与管控研究[J]. 中国刑警学院学报, 2016, 2 (2): 28- 33. |
MIAO J X . Research on the development trend and control of online public opinion under the background of big data[J]. Journal of Criminal Investigation Police University of China, 2016, 2 (2): 28- 33. | |
42 | 郭靖进. 政府网络舆情引导问题研究[D]. 宁波: 宁波大学, 2014. |
GUO J J. The government network public opinion guide problem research[D]. Ningbo: Ningbo University, 2014. | |
43 | 陶琳, 余奕桦. 大学生网络舆情治理的困境与法律对策[J]. 北京政法职业学院学报, 2023, (2): 100- 105. |
TAO L , YU Y H . The dilemma and legal countermeasures of internet public opinion governance for college students[J]. Journal of Beijing Vocational College of Political Science and Law, 2023, (2): 100- 105. | |
44 | 赵晓璐. 突发性网络舆情的政府治理对策研究[D]. 辽宁: 沈阳工业大学, 2018. |
ZHAO X L. Research on data-driven crowd behaviors modeling and simulation[D]. Liaoning: Shenyang University of Technology, 2018. | |
45 | 李伟群, 朱白薇. 突发公共卫生事件舆情圈层传播的生成逻辑与引导策略[J]. 医学与社会, 2023, 36 (4): 85- 89. |
LI W Q , ZHU B W . Generating logic and duiding strategy of circle communication concerning public opinion in public health emergencies[J]. Medicine and Society, 2023, 36 (4): 85- 89. | |
46 | 楼艺婵. 网络公共舆情研判预警系统研究[J]. 中国管理信息化, 2014, 17 (2): 132- 133. |
LOU Y C . Research on online public opinion research and judgment early warning system[J]. China Management Informationization, 2014, 17 (2): 132- 133. | |
47 | 王娟. 网络舆情的分级响应与处置[J]. 人民论坛, 2012, 35 (29): 151- 153. |
WANG J . Hierarchical response and disposal of network public opinion[J]. People's Tribune, 2012, 35 (29): 151- 153. | |
48 | 李磊, 刘继. 大数据背景下网络舆情智能预警机制分析[J]. 情报杂志, 2019, 38 (12): 92- 97. |
LI L , LIU J . Analysis of intelligent early warning mechanism of network public opinion in the background of big data[J]. Journal of Intelligence, 2019, 38 (12): 92- 97. | |
49 | 李鑫. 社会网络视角下群体性突发事件演化机理与控制研究[D]. 秦皇岛: 燕山大学, 2016. |
LI X. Research on the evolution mechanism and control strategies of mass incident under social network perspective[D]. Qinhuangdao: Yanshan University, 2016. | |
50 | 唐明伟, 苏新宁, 姚兴山. 本体驱动的突发事件案例知识库[J]. 情报理论与实践, 2016, 39 (9): 123- 127. |
TANG M W , SU X N , YANG X S . The emergency case knowledge base of ontology-driven[J]. Information Studies: Theory & Application, 2016, 39 (9): 123- 127. | |
51 | 张双狮, 杨谨铖, 张鹏, 等. 大数据背景下突发事件网络舆情智能决策支持研究[J]. 中国公共安全: 学术版, 2019, 4 (3): 93- 100. |
ZHANG S S , YANG J C , ZHANG P , et al. Intelligent decision support method for emergency network public opinion under the background of big data[J]. China Public Security(Academy Edition), 2019, 4 (3): 93- 100. | |
52 | 周欢, 张培颖, 黄晓怡, 等. 事件系统视角下网络舆情态势感知研究[J]. 情报杂志, 2024, 43 (2): 135- 142. |
ZHOU H , ZHANG P Y , HUANG Y Y , et al. Research on the perception of online public opinion situation from the pers-pective of event system[J]. Journal of Intelligence, 2024, 43 (2): 135- 142. | |
53 | 张明新. 国内网络舆情建模与仿真研究综述[J]. 系统仿真学报, 2019, 31 (10): 1983- 1994. |
ZHANG M X . Survey on modeling and simulation of internet public opinion in China[J]. Journal of System Simulation, 2019, 31 (10): 1983- 1994. | |
54 | 强韶华, 吴鹏. 谣言信息传播过程中网民个体行为仿真研究[J]. 情报科学, 2015, 33 (11): 124- 130. |
QIANG S H , WU P . Research on netizen individual behavior simulation in the process of rumor spreading[J]. Information Science, 2015, 33 (11): 124- 130. | |
55 | 赵世博. 数据驱动的人群行为仿真建模研究[D]. 北京: 北京交通大学, 2017. |
ZHAO S B. Research on data-driven crowd behaviors modeling and simulation[D]. Beijing: Beijing Jiaotong University, 2017. | |
56 | 何凌南, 赖凯声, 林仲轩, 等. 跨学科视角下的网络舆情仿真研究[J]. 系统仿真学报, 2018, 30 (10): 3616- 3623. |
HE L N , LAI K S , LIN Z X , et al. Research on network public opinion simulation from interdisciplinary perspective[J]. Journal of System Simulation, 2018, 30 (10): 3616- 3623. | |
57 | 周鑫. 基于MAS的突发事件网络舆情传播建模与仿真研究[D]. 长沙: 国防科技大学2015. |
ZHOU X. Research on modeling and simulation of emergency network public opinion propagation based on MAS[D]. Changsha: National University of Defense Technology, 2015. | |
58 | 高庆宁. 基于SOAR模型的网络舆情演变过程中群体行为分析与仿真[D]. 南京: 南京理工大学, 2016. |
GAO Q N. Analysis and simulation on group behavior in the process of network public opinion evolution based on SOAR model[D]. Nanjing: Nanjing University of Science and Technology, 2016. | |
59 | 哈达, 谭志国, 王浩. 复杂网络下基于Agent的舆情演化研究[J]. 火力与指挥控制, 2017, 42 (8): 92- 96. |
HA D , TAN Z G , WANG H . Research on agent-based public opinion evolution in complex network[J]. Fire Control & Command Control, 2017, 42 (8): 92- 96. | |
60 | 金华, 李奕贤. 基于改进SEIQR模型的突发网络舆情传播与控制研究[J]. 情报理论与实践, 2024, 47 (3): 149- 157. |
JIN H , LI Y X . Research on propagation and control of sudden online public opinion based on improved SEIQR model[J]. Information Studies: Theory & Application, 2024, 47 (3): 149- 157. | |
61 | 张明红, 佘廉. 基于情景的突发事件演化模型研究—以青岛"11. 22"事故为例[J]. 情报杂志, 2016, 35 (5): 65- 71. |
ZHANG M H , SHE L . A case study on the evolutionary model of emergency events based on scenario: the Qingdao "11. 22" accident[J]. Journal of Intelligence, 2016, 35 (5): 65- 71. | |
62 | 杨志, 祁凯. 基于"情景—应对"的突发网络舆论事件演化博弈分析[J]. 情报科学, 2018, 36 (2): 30- 36. |
YANG Z , QI K . Evolutionary game analysis of the emergency network public opinion incidents based on "scenario—coping"[J]. Information Science, 2018, 36 (2): 30- 36. | |
63 | 巩前胜. "情景—应对"型应急决策中情景识别关键技术研究[D]. 西安: 西安科技大学, 2018. |
GONG Q S. Research on the key techniques of scenario recognition in "scenario-response" emergency decision-making[D]. Xi'an: Xi'an University of Science and Technology, 2018. | |
64 | BENOIT W L . Image repair discourse and crisis communication[J]. Public Relations Review, 1997, 23 (2): 177- 186. |
65 | HEARIT K M . The use of counter-attack in apologetic public relations crises: the case of general motors vs. dateline NBC[J]. Public Relations Review, 1996, 22 (3): 233- 248. |
66 | COOMBS W T . An analytic framework for crisis situations: better responses from a better understanding of the situation[J]. Journal of public relations research, 1998, 10 (3): 177- 191. |
67 | COOMBS W T . The protective powers of crisis response strategies: managing reputational assets during a crisis[J]. Journal of Promotion Management, 2006, 12 (3): 241- 260. |
68 | YAN J , LIU F B . The blog-mediated crisis communication model: recommendations for responding to influential external blogs[J]. Journal of Public Relations Research, 2010, 22 (4): 429- 455. |
69 | 胡峰, 左茜. 自由基聚合理论视阈下重大疫情防控应急情报体系优化策略[J]. 情报科学, 2020, 38 (11): 10- 15. |
HU F , ZUO X . Optimization strategy of emergency intelligence system for prevention and control of major epidemic from the perspective of free radical polymerization theory[J]. Information Science, 2020, 38 (11): 10- 15. | |
70 | 张宝生, 杨晓婷, 王晓红. 面向突发自然灾害事件的政务微博舆情动态预警机制研究[J]. 情报科学, 2024, 42 (2): 43- 55. |
ZHANG B S , YANG X T , WANG X H . Public opinion dynamic early warning mechanism of government microblog for sudden natural disaster relief event[J]. Information Science, 2024, 42 (2): 43- 55. |
No related articles found! |
阅读次数 | ||||||
全文 |
|
|||||
摘要 |
|
|||||